1. How do I book a rental?

You can reserve your rental by submitting a request through our website or emailing us at hello@joyhausco.com. Once we confirm availability, we’ll send you a contract and invoice. A 50% deposit is required to hold your date.

2. What areas do you serve?

We currently serve the South Bay Area, California, including San Jose, Los Gatos, Campbell, Saratoga, Cupertino, and surrounding areas. If you're slightly outside this range, just ask — we may be able to accommodate!

3. How far in advance should I book?

We recommend booking at least 4–6 weeks in advance, especially during spring and summer weekends. Last-minute bookings are always welcome based on availability.

4. What’s included in the rental?

Each rental includes delivery, setup, and breakdown. We’ll also anchor all equipment safely and walk you through the rules to ensure a smooth event.

5. Do I need power for the bounce house?

Yes, a standard outlet must be available within 50 feet of the setup area. If that’s not possible (like at a park), we can provide a generator for an additional fee.

6. What if it rains or there’s bad weather?

Safety first! If rain, high winds (15+ mph), or storms are forecasted, we’ll reschedule your rental and offer 100% JoyHausCo credit toward a new date within 6 months. We do not offer refunds for weather-related cancellations.

7. What surfaces can you set up on?

We require a flat, clean surface like grass, turf, concrete, or pavement. We cannot set up on dirt, mud, or sloped areas. Please clear the area of rocks, pet waste, or sprinklers before arrival.

8. What ages are the bounce house and ball pit for?

• Bounce House: Ages 2+ recommended. Max of 6 kids at a time. Children of similar ages should jump together.

• Ball Pit: Best for toddlers ages 1–5. No diving or jumping. Adult supervision is required at all times.

9. Can we move or adjust the equipment after setup?

No. For safety reasons, all rentals must stay exactly where we install them. Our team will anchor and position everything to meet safety standards.

10. Do you offer themed or custom setups?

Yes! While our base rentals are neutral and modern, we love working with balloon stylists and event planners to elevate your setup. Just let us know your vision — we’re happy to coordinate with your vendors.

11. Is there a cleaning or damage fee?

We ask that equipment be returned in the same condition. Excessive messes (food, paint, gum, etc.) may incur a cleaning fee. If damage occurs, repair or replacement costs will be billed as outlined in your rental agreement.

12. Are you insured?

Yes! Joy Haus Co carries general liability insurance. However, adult supervision is required at all times, and the renter assumes full responsibility for safe use during the event..

13. Do you offer help finding other vendors (balloons, photography, planners)?

Absolutely! We love helping our clients create beautiful, seamless events. Joy Haus Co offers consultation and referral services to connect you with trusted vendors — including balloon artists, photographers, event planners, soft play stylists, bakers, and more. While we don’t coordinate on your behalf, we’re happy to provide a curated list of creative partners we’ve worked with and trust.

Let us know your theme or vision, and we’ll point you in the right direction!