At Joy Haus Co, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book an event, or interact with us online or in person.

1. What Information We Collect

When you book with Joy Haus Co or contact us through our website or forms, we may collect:

  • Name

  • Phone number

  • Email address

  • Event date, location, and time

  • Rental selections

  • Payment and billing details (processed securely via Stripe or another third-party processor)

  • Any optional notes or preferences you choose to share

We do not knowingly collect data from children under 13.

2. How We Use Your Information

We only use your information for purposes related to your event or customer experience, such as:

  • Booking and coordinating your rental or service

  • Sending invoices, confirmations, or policy updates

  • Responding to inquiries or customer service needs

  • Internal analytics (to improve our service offerings)

We do not sell, rent, or share your information with advertisers or third-party marketers.

3. Data Security

We take your privacy seriously. All personal data is stored on secure, password-protected systems. We only work with third-party platforms that use encryption and maintain strong data privacy standards.

4. Third-Party Services

Some tools we use—such as scheduling software, email communication, and payment processors—may collect limited data to complete your booking. These services are trusted vendors and are bound by their own privacy terms.

5. Cookies & Site Tracking

Our website may use basic cookies or analytics tools (like Google Analytics) to understand how visitors interact with the site. These help us improve your experience, but do not collect personally identifiable information.

6. Your Rights

If you're a California resident, you have the right to:

  • Request access to the personal data we’ve collected

  • Ask us to delete or update your personal data

  • Opt out of any data sharing (we do not share it anyway)

To submit a request, please contact us at [hello@joyhausco.com].

7. Photo Consent

If you’ve opted in to our media release, event photos or videos featuring our setups may appear on our website or social channels. We do not post identifying details (names, locations) without permission.